Refund policy

Effective October 1, 2026

Pro monthly

Cancel any time from the customer portal (Open the portal). Pro stays on until the end of the month you've paid for. We don't refund partial months.

Pro lifetime

If DoorMeter isn't right for you, ask for a full refund within 14 days of purchase and you'll get it, no questions asked.

How refunds work

Refunds are issued by Polar (polar.sh), our merchant of record, to your original payment method. A refunded license, or a subscription once its paid month ends, stops working at its next check, within about a day.

Ask for a refund

Email support@doormeter.com from the address you bought with, or use the link in your Polar receipt.